Refund Policy

At Maya Resin Store operated by Maya Khandelwal, we strive to provide our customers with high-quality resin moulds that meet their expectations. However, we understand that there may be instances where a refund is necessary in website url https://mayaresin.com. This refund policy outlines the conditions under which refunds can be requested and the process to follow.

Returns and Refunds:

1. Damaged or Defective Products:

If you receive a damaged or defective resin mould, please contact our customer support team within 7 days of receiving the product. We will require photo evidence of the damage or defect to initiate the refund process. Once approved, we will provide you with a return shipping label and instructions on how to return the item. Upon receiving the returned item, we will issue a refund or send a replacement, depending on your preference.

2. Incorrect Product:

If you receive an incorrect resin mould, please contact our customer support team within 7 days of receiving the product. We will require photo evidence of the incorrect item to initiate the refund process. Once approved, we will provide you with a return shipping label and instructions on how to return the item. Upon receiving the returned item, we will issue a refund or send the correct item, depending on your preference.

3. Change of Mind:

We do not offer refunds for change of mind or if you no longer require the resin mould. We encourage customers to carefully review the product description, specifications, and images before making a purchase. If you have any questions or need further information about a specific product, please contact our customer support team before placing your order.

4. Refund Process:

Once we receive the returned item, our team will inspect it to ensure it meets the conditions mentioned above. If the return is approved, we will initiate the refund process. Please note that it may take up to 7 business days for the refund to be processed and reflected in your original payment method.

5. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@2craftersresinstore.com. We are here to assist you and provide the necessary guidance to resolve any issues you may encounter.

Disclaimer: This refund policy is subject to change without prior notice. Please refer to the most recent version available on our website.